giovedì 26 dicembre 2013

Collaboriamo per un eccezionale 2014 – IYOTSA, International Year Of The Secretary and Administrative Assistant


Il 2013 è quasi terminato e siamo pronte per affrontare il nuovo anno e tutte le sfide che ci aspettano.

Qualunque sia il tuo luogo di lavoro, c’è sempre una preparatissima assistente che si occupa di gestire dettagli organizzativi, progetti, ogni sorta di problema che nessun altro sarebbe in grado di risolvere.

La frase che mi segue dappertutto, in qualsiasi contesto lavorativo da ormai 20 anni a questa parte è: “tu che sai tutto”...

Quindi mentre ci godiamo le meritate vacanze dopo la follia pre-natalizia che si ripete con le stesse consuetudini ogni anno, è importante che riflettiamo su che cosa vogliamo ottenere nel 2014.

Se siete persone che sono abituate a lavorare in team con altre o se non vi è mai capitato di farlo ma è una cosa che vorreste sperimentare una volta nella vostra vita professionale, sarete sicuramente interessate a unirvi a noi di IYOTSA.

Sono venuta a conoscenza di questa iniziativa all’inizio del 2013 quando dal Sud Africa sono stata contattata da Ana-Maria Valente (http://whoswho.co.za/ana-maria-valente-8408) che mi ha scritto per illustrarmi l’iniziativa.

Ana-Maria Valente

 
Lucy Brazier
In seguito sia tramite LinkedIn che Facebook la notizia è stata comunicata a livello mondiale e nello scorso ottobre MACSE Italia è stata designata “Ambasciatrice per l’Italia” da Lucy Brazier che tramite la rivista Executive Secretary Magazine (www.executivesecretary.com) sta contribuendo in modo importante a far conoscere IYOTSA 2014 utilizzando la rivista come Global Brand Ambassador.

 
 

domenica 15 dicembre 2013

Advice for Manager Assistants to Get What They Deserve

 
 
Advice for Manager Assistants often sounds contradictory: State your position, but not too strongly… Be assertive, but be sure not to offend others… It's good to be proactive, but not too much… Do this, but do not overstate… Just be perfect, all right? This is the biggest challenge we have to face in our profession - a Manager Assistant must demonstrate strong leadership characteristics to be a good one, but behaviors usually accepted for other roles are often negatively perceived in ours. Hence the daunting advice of "do a bit of this, but not too much."
Colleagues of my association frequently complain to me about this double standard. "My manager told me I needed to be more proactive, but then he told me I'd better stay in my place." "If another colleague had done what I did, he wouldn't have been criticized for it." "I asked for a raise, and they said I was being too aggressive." Others, afraid, say to me, "I can't ask anything for me," and I say back, "And you should, if you think you deserve it."

The stereotypical Manager Assistant is still considered as an out-of-fashion secretary who makes photocopies and serves coffee: this is not acceptable anymore. In my observation, successful Manager Assistants in the workplace are usually using behaviors that are self-confident and assertive; they are not overly feminine, nor do they demonstrate overtly masculine or offensive behaviors, but they do not give way if they think they are right. At the end of the day, if we like our jobs and don't want to quit, what can we do?

First, let's listen to the criticisms of my colleagues made by co-workers and bosses: "She's too stiff. She doesn't hang out with us. She says she has too much to do. She's too emotional." And the kicker: "She lacks self-confidence."

Ah, ah, I can't imagine why! But these are important insights. Some Manager Assistants are so uncomfortable at work that they treat colleagues as the enemy and are unfriendly, even hostile. They hide behind formal emails and only interact with their colleagues when necessary, because, they say, they do not want any extra workload.

Now, let's look at some alternatives. I recommend building informal collegial relationships with your colleagues, but always keeping in mind that there is a subtle line not to be crossed; it is what I call the "line of respect". You may be the first Manager Assistant they've had that kind of relationship with, so proceed thoughtfully. It takes time and effort, but it is usually possible and almost always worthwhile. I suggest spending time with them: drop by their offices, call them on the phone, engage in information exchange, and be helpful when you can; in other words, build a professional relationship. You may have to make the first move, but if you keep your interactions professional, your colleagues will not misinterpret your friendliness as a suggestion for a date.
If you work in a male environment, try to become part of informal conversations in the hallway, before and after meetings, or at lunch. You may need to learn a bit about football or cars, but you don't have to become an expert to participate. With your female colleagues it should be easier to find common conversational subjects. Observe your specific colleagues and look for positive ways to interact with them. Then you won't feel like an alien, and your co-workers won't treat you like one. Consider participating in their activities outside of work too, but be careful to keep your behavior businesslike (eg you're not obliged to close down the pub!).

As they get to know you, your relationship can become more easygoing, natural and genuine. You will be more confident, and also your managers will feel more comfortable providing useful feedback that will help you improve. Work becomes more rewarding, not to mention more fun.

Being part of the network also positions you for information, potential assignments and sponsorships. We know perfectly well that very often our bosses don't promote us or give us salary increases, simply because they don't know what we really do. Make sure they know all about you. There's a tangible payoff in terms of rewards and compensation but, importantly, it also builds trust.

Relationships built on trust are sturdy and can endure a blow or two. Trust provides flexibility because your boss will give you the benefit of the doubt if your behavior surprises him. That can be extraordinarily beneficial when you want to take on more responsibilities and challenges.
Learn to appreciate the opportunity you have been given, open yourself up to the moment. Open your eyes and ears. Slow down. Make silent observations about what is around you. Listen. Concentrate on the moment. Focus on conversations. Set yourself the practical challenge of learning important details and you will see that things, even slowly, will change and, in the end, you will get what you deserve.
 
 
by Mariachiara Novati on 2 December,2013

Executive Secretary Magazine: Editor's letter - Changing Perceptions


Here at Executive Secretary, we are gearing up for a year that could change the world for Assistants.
Did you know that 2014 is the International Year of the Secretary and that we have just been appointed as Global Brand Ambassador for this extraordinary event? It's 30 years since the last one and it couldn't have come at a better time for Administrative Professionals.

Associations from all over the world will be using 2014 as an opportunity to voice what we all already know; that the role has changed totally in the last five years.

With the onset of the recession and the redundancies of thousands of middle management, Assistants suddenly found themselves taking on many of the roles previously carried out by the Middle Managers for no more money and often with no training - PR, Marketing, Accounting, Events Management, Knowledge Management and, scariest of all, HR.

It was only ever meant to be a temporary arrangement but there is nothing more permanent than temporary and, five years later, the majority of Assistants are still juggling at least one additional role alongside their original job and still haven't had a pay rise, proper training or a change of job description.

Why is a job description that recognises what you actually do so important? Because otherwise you are not being measured properly against what you actually do, so in an annual appraisal situation you will never get the pay rise or the recognition that you deserve. And, equally, the skills gaps will never be brought to the fore, because it will not be clear exactly what it is that you do and therefore where you need help.

The truth is that Assistants are no longer a stereotypical subservient support network. More often than not they are responsible for several key areas of the business as well as a strategic business partner to their manager - admittedly with different skill sets to their Executive but those skill sets are no less valid.

Belbin, a psychometric testing system, looks at how team members work best together. It concludes that each team works best with eight different types of person in it. Indeed, some companies take Belbin so seriously that when hiring a replacement, they will only hire someone that matches the eighth of the team that is missing.

Most Executives sit either in the "Shaper" or the "Plant" categories. Shapers tend to be either entrepreneurial and great leaders, but couldn't finish anything if their lives depended on it, or arrogant with few communication skills.

Assistants on the other hand tend to sit either in the "Teamworker" or "Completer Finisher" categories. In other words, you complement the skill sets of your Executive totally and neither one of you could operate without the other.

The International Year of the Secretary is a great opportunity to shout about what you actually do and to change the perception of the role not only in your own company but across the world. It is a very short window of time in which we can all do our bit to fight for a better understanding and recognition of Assistants as professional business people - not just a support mechanism.

There is a role to play whether you just want to take and share details with your company, or attend one of our events (our Executive Secretary LIVE event this year will come under the banner of International Year of the Secretary) or if you wanted to put your organisation forward as an ambassador in your country. If you would like to get involved, please email me and we'll get details right out to you.

In addition, I am happy to come and speak at or Chair events anywhere in the world for the next 12 months for no fee, as long as my travel and accommodation is paid for. In 2013, I have had the honour of visiting 21 different countries. I hope to beat this in 2014 in my quest to spread the word. Just email my Assistant Matthew if you have an event that you would like me to attend.

I look forward to meeting as many of you as possible in the next year.

by Lucy Brazier on 20 December,2013
www.executivesecretary.com










giovedì 12 dicembre 2013

MACSE Italia - Newsletter n. 7 - Speciale Formazione

logo MACSE Italia
Gli argomenti di questa newsletter:
- MACSE Italia in Partnership con la Business School Il Sole 24 Ore
- MACSE Italia vi offre la possibilità di certificarvi anche negli USA
- Formazione online
MACSE Italia in Partnership con la Business School Il Sole 24 Ore
Come ormai di consueto MACSE Italia ha rinnovato, dopo il successo riscosso negli anni passati, una importantissima e prestigiosissima partnership con
24 Ore Business School - Milano
Il 22 novembre 2013 prenderà avvio la nuova edizione Manager Assistant Advanced Program, un percorso di specializzazione in formula week-end che fornisce le competenze organizzative e gestionali oltre a quelle relazionali e manageriali oggi indispensabili per ricoprire con successo il ruolo, grazie ad un approccio fortemente operativo e pragmatico.Logo 24Ore Business School
Locandina Master Part Time
Manager Assistant - Advanced ProgramTutte le colleghe iscritte a MACSE Italia o che si iscriveranno all’associazione, (segui questo link per iscriverti ora) e pagheranno contestualmente l’iscrizione al Master, secondo le modalità indicate in brochure, avranno l’opportunità di avere uno sconto del 15% sul prezzo indicato + IVA 21%.

Attenzione: inserire nel modulo di iscrizione al Master la mail fornita dall’associazione nome.cognome@macseitalia.it al fine di ottenere lo sconto.

Inoltre, tra tutte le partecipanti iscritte a MACSE Italia verrà scelta, dopo un esame del curriculm vitae e di un colloquio telefonico, da un Comitato creato appositamente, la più meritevole che riceverà una borsa di studio pari al 50% del costo del Master.
La comunicazione dell’assegnazione della borsa di studio verrà effettuata via e-mail alla candidata individuata.

Scarica la brochure del Master.
MACSE Italia vi offre la possibilità di certificarvi anche negli USA
Abbiamo appena concluso un accordo di partnership con l'associazione americana ASAP (American Society of Administrative Professionals) al fine di poter essere certificate anche negli USA.

Le colleghe che hanno sostenuto o sosterranno nella prossima primavera l'esame Manager Assistant Certificata - M.A.C. - e avranno ottenuto la
ASAP
certificazione come Executive Assistant (**** Stelle) o qualificazione superiore, potranno ottenere anche la certificazione PACE seguendo un numero limitato di corsi on-line in inglese.
Principali guideline per ottenere la certificazione PACE
ASAP ha individuato 5 principali competenze da approfondire:
  • Career Development
  • Interpersonal Communication
  • Management Skills
  • Office & Digital Technologies
  • Project & Task Management
PACE Certification
Per ognuna di queste competenze è obbligatorio scegliere un argomento dal menù a tendina e seguire tutti i corsi che afferiscono a quella competenza.
Esempio 1.
PACE - Selezione competenza
Esempio 2.
PACE - Elenco corsi
I corsi on-line sono della durata di circa 1 ora.
Un volta terminati tutti i corsi on-line, per ottenere il diploma finale di certificazione PACE, sarà necessario inviare a MACSE Italia all'indirizzo info@macseitalia.it:
  • la documentazione che attesa il livello di certificazione raggiunta, minimo Executive Assistant, rilasciata da MACSE Italia
  • gli attestati di frequenza dei corsi on-line effettuati in inglese
Registratevi gratuitamente all'ASAP - avrete accesso al PACE Training Program così da verificare a quali corsi on-line siete interessate e potrete usufruire di molti interessanti servizi.
Per informazioni più dettagliate su come certificarsi PACE, scrivere a formazione@macse.it
Formazione online
Vi segnaliamo di nuovo questa importante iniziativa:
Dato che siamo Manager Assistant anche noi, ci siamo rese conto che per problemi organizzativi, carichi di lavoro e non ultimo la distanza dalla sede dove teniamo i corsi, molte di voi perdono l'opportunità di aggiornarsi o di approfondire tematiche utili in ambito lavorativo.logo Simulware
Per questo motivo abbiamo attivato una partnership con Simulware per potervi offrire un'imperdibile opportunità!
Seguite, on-line risparmiando tempo, i corsi da noi individuati come utili e interessanti a un prezzo assolutamente concorrenziale – 25 euro per le associate MACSE Italia e 40 euro per le non associate.
Qui di seguito l'elenco dei corsi a vostra disposizione:
La Comunicazione AssertivaLa Comunicazione Persuasiva
L'analisi e la soluzione di problemi (Problem Solving)La Gestione del Tempo
La Negoziazione OrganizzativaScrivere per l'impresa
Le Riunioni di LavoroComunicare con PowerPoint
Gestire i progettiLa Leadership Organizzativa
Pianificare per obiettiviSaper delegare
Introduzione al controllo di gestioneLa telefonata commerciale
Salute e sicurezza - formazione generale
Per poter effettuare il corso di vostro interesse dovrete mandare una mail a formazione@macse.it indicando il titolo del corso che intendete acquistare, il vostro nome e cognome e un indirizzo mail (che sarà il vostro NOME UTENTE), in breve riceverete un link per effettuare il pagamento tramite Paypal e, a pagamento effettuato, in massimo 5 giorni lavorativi vi verrà inviata una mail con tutte le indicazioni per attivare il vostro account e tutte le informazioni necessarie all'utilizzo della piattaforma di e-learning.
I corsi on-line che acquisterete sono ciascuno della durata di 3-4 ore, saranno a vostra disposizione per un mese e potrete interromperli e riprenderli ogniqualvolta ne abbiate la necessità sempre nell'arco dei 30 giorni durante i quali sono messi a vostra disposizione.
I partner di Simulware
partner Simulware
Se non vuoi più ricevere questa newsletter, invia una mail con oggetto "cancellami" a newsletter@macseitalia.it

giovedì 28 novembre 2013

INTERNATIONAL YEAR OF THE SECRETARY AND ASSISTANT 2014



INTERNATIONAL YEAR OF THE SECRETARY AND ASSISTANT 2014
WE NEED YOU TO GET INVOLVED!

 IYOTSA
 
Want to know...

How we are going to try to change the world for you in the next 12 months?
Who is involved?
What the vision is?
Why it's important?
What the IYOTSA Charter is?

And most importantly how you and your company can get involved?

We need your help whether you are part of an Association, run a networking group, or are an individual Assistant who would like your company to understand what you actually do and how best to work with you.

Join #adminchat later today to find out about the International Year of the Secretary & Assistant 14, which kicks off in January and could change perceptions of the Assistant role across the world.

6pm GMT, 7pm CET, 1pm EST, 10am PST for LIVE online discussion.

Just sign in using your Twitter handle at www.twubs.com/adminchat

If you can't attend today or hate Twitter, but would like more information and details as to how you can get involved, please email me at lbrazier@executivesecretary.com and I will send you our information pack.

domenica 3 novembre 2013

Executive Assistants or Chief Communication Officers?

 
 
 
 
 
Aside from their vital role to the CEO, perhaps one of the most important roles any Executive Assistant plays is the portal for information to and from the CEO.
 
It is in this capacity that they must be exceptionally effective communicators; and at a higher level than almost anyone else as communication is about understanding, and understanding is performance.
 
In this regard one could argue that the EA is more often a Chief Communication Officer (CCO). As such, their ability to effectively communicate with a wide variety of people on an even wider variety of topics is of paramount importance to the entire organization.


The most widely accepted theory for modeling these various communication habits belongs to Harvard psychologist William Marston, who developed the DISC theory of behavior.

Marston’s model has been applied in more business settings than any other model in the world and has helped many millions of people.


Go on reading this article here http://www.executivesecretary.com/
 
 
About the authors:
 
Jay Niblick is the Founder and CEO of Innermetrix Incorporated.
 
Allan Miller is the Managing Director of Innermetrix Europe and UAE as well as owner/founder of IMX UK
Professional Consulting/Coaching and Training Company.


.co.uk.

giovedì 24 ottobre 2013

Executive Secretary Magazine and MACSE Italia

Our weekly summary of news, events and training for senior and aspiring administrative professionals Email not displaying correctly?
View it in your browser.
 

Weekly Newsletter

OCTOBER 24th, 2013
Dear all,

This week's activities have been led predominantly with conversations around next year's International Year of the Secretary. We are going to work really hard next year to change the world of the Assistant across the world but we need your help. We had a flood of offers to get involved from individuals, businesses, associations and trainers following our request for volunteers last week.
So this week has seen exciting meetings with the hub in South Africa, with associations all over the world and with some of the world's top trainers and training companies. Watch this space for announcements that will shortly be coming thick and fast! We want as many of you involved as possible so if you haven't contacted me yet, please shout loudly! My email address is lbrazier@executivesecretary.com.

WHEN IN ROME

Well not Rome actually - Milan, but you get the idea. It was a privilege to spend time with the MACSE Assistants in Milan last weekend. As part of their annual congress, I was there to present those that have invested in their own personal development and completed their qualifications, with their well deserved diplomas. Photos are on the Facebook group at https://www.facebook.com/groups/executivesecretary.
Italy is one of many countries that I work with where the Assistants need to work really hard for investment in their training and for recognition. With a statistic of only 48% of women working in Italy, the battle to change the perception of the role is more difficult for our Italian colleagues than many of the rest of us.
I applaud the Association members' commitment to their own development. When I see Assistants in countries with the tide against them, fighting so hard to get the education and recognition they deserve it serves as a reminder to those of us that get it offered to us on a plate that it is not something to be taken for granted. Grab the opportunity with both hands!
When was the last time you asked for training or personal development?

THIS WEEK'S FREE RESOURCES

A slightly different slant this week for you. Here are four websites, all with amazing free resources for Assistants.

The first is from the wonderful Chrissy Scivicque (pronounced “Civic”) is an award-winning writer, certified career coach and experienced corporate trainer. I met Chrissy in the States recently and was hugely impressed with not only her breadth of knowledge but with her passion for what she does. Her website - Eat Your Career is full of exceptional content. Grab free worksheets, audio sessions, video trainings and more for the sweet price of zip, zero, zilch. No catch. Free. Really.

Just visit http://www.eatyourcareer.com/free-stuff/free-downloads.
 
Our second resource this week is www.allthingsadmin.com. If you follow our weekly Twitter chat, #adminchat on a weekly basis, or are a subscriber to the magazine, you will already know and love our Queen of Procedures, Julie Perrine. Her website is a mine of information and her templates for everything from an administrative procedures binder to travel procedures to a job responsibilities template are absolutely second to none.
Thirdly, we'd like to introduce you to www.bookboon.com where you can download FREE eBooks and textbooks.

In 2004, while studying for their B.Sc. and M.Sc. at Copenhagen Business School, Kristian Buus Madsen and his brother Thomas came up with the idea of free textbooks. They are second generation publishers and were convinced it should be possible to offer free education material to both students and business professionals. This is where bookboon.com came into being: the concept was launched in Denmark in 2005 and the global website was launched in 2008.
Bookboon's eBooks help the reader become more efficient in his or her workplace. The books cover business relevant themes like persuasive communication, time management, project management, and many other areas within personal development, as well as practical books on Microsoft Office, social media. Adobe and similar.

The books are about 50 pages long and they are tailored to be read in two or three hours, which is the available time a reader has on a flight, a train journey, an evening in a hotel or at home after the kids are put to bed. The books have a hands-on approach: you can read them today and use them tomorrow.

And finally, new kid on the block http://pa-prive.com. We have been really impressed by the quality of the articles and information coming out of this new resource. They seem to be doing a great balancing act with aggregating interesting information and producing their own original posts.

EYES ON THE PRIZE - NON-UK READERS LOOK AWAY NOW!

We are delighted to announce that Executive Secretary Magazine has just signed a partnership agreement with Keith Prowse Hospitality, the UK’s leading corporate hospitality and tours provider.

As you know, we are very choosy about the providers that we work with - we have to be sure that they are offering something of quantifiable benefit to our audience before we will put them in front of you.

So you will be pleased to hear, that among other things, as part of the agreement, they have promised some great give-aways to the Executive Secretary community. Please get entering, because if this one goes well, then next up could be some hospitality packages for Wimbledon!

So the first fantastic prize we have to give away, courtesy of Keith Prowse Hospitality is...

An England rugby shirt signed by the man that led England's World Cup Team to victory, Captain Martin Johnson
What a great Christmas present for any rugby fan! So, if you’re into rugby, or know someone who is, then this is an ideal present. If you don’t, perhaps it would make a good addition to a charity auction you are running?

Here's the link - just click here to enter

****
Thank you for committing to your own personal development by signing up to this newsletter - our learning continues and you'll find our three recommended articles of the week at the bottom of the newsletter, selected from all those shared via our various social media feeds this week.

Please feel free to forward this email to anyone else that you think would benefit from it. They can sign up to receive their own weekly copy at www.executivesecretary.com

This week's Training Courses & Events

Here is a selection of what's coming up in the next week. Just click on the event you want to look at for fuller details. A full list of training, networking and conference events is available on the website at www.executivesecretary.com. Your event not listed? However big or small the event, just email me at lbrazier@executivesecretary.com and we will gladly list it on the website free of charge, as well as sharing it via social media with the Executive Secretary community.
 

Please visit www.executivesecretary.com for full details of these events and many other local, national & international training & networking events.

To stay up to date on a daily basis with what's going on, you can join the LinkedIn group by clicking here or follow us on Twitter at @lucybrazier, and join in the conversation. We are also on Facebook at www.facebook.com/groups/executivesecretary. Feel free to share anything you feel we, and the rest of the community should know about with us.

Shout loudly if you need any further information on any of the above or if you have information that you would like us to share with our community of over 15,300 Assistants from all over the world.

Warm regards from sunny but chilly Shepperton,

Lucy
Lucy Brazier
CEO, Executive Secretary Magazine

PS: If you would like to share this email with others in your organisation, we would be delighted for you to do so. They can also sign up to receive it regularly at www.executivesecretary.com.

lunedì 19 agosto 2013

E' un problema di età, di soldi o di paura di non sapere gestire le persone sicure di sé?


Chi segue questo blog da un po' sa che io adoro fare esperimenti.

L'ultimo è stato monitorare il mio profilo contemporaneamente ad altri di colleghe più giovani con circa le mie stesse competenze, ma meno anni di esperienza e meno titoli di studio.

Il risultato è stato che uno di questi profili junior, con il mio stesso background ha ricevuto negli ultimi mesi 3 proposte di lavoro sia in Italia che all'estero.

La sottoscritta invece non è mai stata neanche contattata.

Sono troppo vecchia?

Qualcuno pensa che io costi troppo? a priori, visto che non dichiaro pubblicamente il mio stipendio.

O forse hanno paura di non essere in grado di gestire un rapporto con una persona che conosce molto bene il lavoro e che sa il fatto suo?

Si tratta comunque di discriminazione in tutti e tre i casi.

Mi consola che, anche se raramente, incontro ancora persone che la pensano diversamente, infatti per il ruolo che sto ricoprendo ora (contratto a termine) sono stata scelta grazie all'età e all'esperienza accumulata. La persona con cui lavoro cercava un'assistente che fosse autonoma, indipendente, capace di inserirsi nel contesto aziendale velocemente e che capisse le logiche e le politiche di una multinazionale.

Senza nulla togliere alle colleghe di 30 anni, queste caratteristiche si riscontrano in persona che hanno almeno 15 anni di esperienza vissuta in più contesti, possibilmente anche internazionali (se poi c’è anche un'esperienza di lavoro all'estero, ancora meglio).

In un recente scambio di mail con alcune colleghe più giovani mi sono trovata a dover discutere di alcune attività che sono alla base del lavoro dell'assistente e che a quanto pare io davo per scontate, ma così scontate non sono.

Una per tutte il fatto di dover sempre rispondere a tutte le mail che si ricevono, anche solo con un "no grazie" sia per dovere professionale che per educazione.

Il mio punto di vista è stato pesantemente contestato, sia a livello personale (pare che non sia necessario rispondere alle comunicazioni che si ricevono anche quando una risposta è chiaramente richiesta), sia a livello professionale – e a questo punto mi chiedo se i loro responsabili sono al corrente di tale comportamento.

Sono stata tacciata di non stare al passo con i tempi, in quanto attualmente non sembra più un dovere rispondere alle mail e di essere una che non ha niente da fare in ufficio, dato che trovo sempre il modo di rispondere a tutti.

venerdì 9 agosto 2013

Resilience & Failure

Resilience is that ineffable quality that allows some people to be knocked down by life and come back stronger than ever. Rather than letting failure overcome them and drain their resolve, they find a way to rise from the ashes. Psychologists have identified some of the factors that make someone resilient, among them a positive attitude, optimism, the ability to regulate emotions, and the ability to see failure as a form of helpful feedback. Even after a misfortune, blessed with such an outlook, resilient people are able to change course and soldier on.

Resilience is something that most people need to make it through the rougher times of life. Everyone will experiences difficulties in life, and some people will even experience traumatic events that create an upheaval in their lives.

Resilience is the process by which people adapt to changes or crises, like death, tragedy, the loss of a job, or financial problems.

Resilience is not a character trait - it can be learned by anyone, but learning it does require time and effort.

Several factors involved in resilience include having a loving support system, the ability to make plans and follow through with them, communication and problem-solving skills, having a positive view of yourself and your abilities, and the capability to manage your feelings and impulses.

Building resilience is a different process for everyone, and what works for one person may not work for another. Each person should determine what works for them and do that.

Building resilience can be a tough process. Here are a few tips for strengthening your resilience to difficult times in life:

- Maintain good relationships with your family and friends, and accept their help in times of stress. Also, getting involved in groups or associations may help give you social support when you need it.

- Try to look at the big picture of life, and avoid viewing difficult times as insurmountable. Take small steps toward your goals and take one day at a time.

- Accept that change is a part of life and come to terms with circumstances that you cannot change.

- Keep working toward your goals every day, and ask yourself "What can I do today to move in the direction I need to go?"

- Keep a positive view of yourself and your ability to solve problems.

- Maintain a positive view of life and visualize what you want.

- Notice how you have changed after a tragedy or crisis. Many people report having more confidence in themselves after a crisis and some even have a deeper appreciation for life. Get what you can out of these tough times.

- Take care of yourself! Get enough food, sleep, and exercise to keep you healthy. This is especially important during times of stress.

- Lastly, seek professional help if you feel that the situation is too hard for you to handle on your own. A counselor or psychologist, can help you develop a strategy for moving forward in your life.

The benefits of failure

People who fail repeatedly develop persistence in the face of difficulties.

Only people with extensive histories of failure could survive the difficulties that these individuals endured.

Such dogged persistence is not a universal trait, of course.

With success, people keep on doing the same thing. When they fail, they are forced to adapt and change. That is not just a human characteristic but constitutes a basic feature of how our brain works.

When one combines emotionalism with originality, that is fairly close to what most people think of as artistic creativity. Artists are not necessarily frustrated people but tend to be dissatisfied with what they have accomplished previously and try to do something better or something new.

The magical power of failure is not restricted to the arts, or to political leadership. It applies to all fields of human endeavor.

Never underestimate the magical properties of failure. It rewires the brain and gets the creative juices flowing.

So you just got fired? Don't wallow in misery. You may be the new CEO of the next biggest thing.

In every part of life—romance, work, family—stuff happens. And these disappointments can indeed set you back, make you feel anxious and fearful. In moving through the recovery process, you may likely feel a range of emotions including anger, anxiety, confusion, low self-esteem and self-doubt. These represent stages of response and cannot be rushed. But over time you will begin to feel acceptance and hopefulness. When you let go of the past, you will experience increased self-esteem and renewed optimism.

But how do you get there? Don't focus on what you lost or what didn't work.

You have to rewrite your script and see yourself differently—such as seeing yourself with another person, or at another job.

Easier said than done.

Some people flounder in frustration and blame after a disappointment. Worse, some people fall into deep depression. But then again others bounce back quickly and with energy. While you can argue that these people may well be born more resilient, resilience can certainly be learned. Practice and experience help.

Most successful people have had their hard knocks, but they recover and move on. They, in fact, see disappointment as a prospect for something new. Big losses provide the biggest opportunities for change, they make a person more open to trying new things.

Here are a few tips to learn how you can become more resilient and overcome life's big disappointments:

Accept the setback. Know that setbacks happen to everyone. And realize that you may never understand what happened.

Face your fears. It's normal to feel insecure, but don't cower and avoid uncertainty.

Be patient. Reflect and think about what you plan to do; but don't rush, it will only aggravate the process.

Go beyond your comfort zone. Take risks. Go after that job you think you can't do, doing so will build self-esteem and resilience.

Find your hero. Think about people who have survived adversity, use them as your role models.

Know what you want. If you have goals, it's easier to make plans and move forward.

Be a problem-solver. Don't be the victim, instead learn to behave proactively.

One step at a time. To move forward, the enormity of the task (such as finding a new job after a lay-off) may seem insurmountable. Focus on each step you must take, not the entire undertaking.

Seek support. Talk to friends, family or a therapist.

Be kind to yourself. Disappointments are a source of stress, so exercise, eat right and get rest.