Aside from their vital role to the CEO, perhaps one of the most important roles any Executive Assistant plays is the portal for information to and from the CEO.
It is in this capacity that they must be exceptionally effective communicators; and at a higher level than almost anyone else as communication is about understanding, and understanding is performance.
In this regard one could argue that the EA is more often a Chief Communication Officer (CCO). As such, their ability to effectively communicate with a wide variety of people on an even wider variety of topics is of paramount importance to the entire organization.
The most widely accepted theory for modeling these various communication habits belongs to Harvard psychologist William Marston, who developed the DISC theory of behavior.
Marston’s model has been applied in more business settings than any other model in the world and has helped many millions of people.
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About the authors:
Jay Niblick is the Founder and CEO of Innermetrix Incorporated.
Allan Miller is the Managing Director of Innermetrix Europe and UAE as well as owner/founder of IMX UK
Professional Consulting/Coaching and Training Company.
